Victron Warranty Request Form This form is for Battery Works' customers to initiate warranty claims for Victron Energy products. Step 1 of 5 20% URLThis field is for validation purposes and should be left unchanged. Please be familiar with the Victron Energy warranty policy before submitting this warranty claim. If the unit is not defective due to an issue covered by the Victron warranty policy, you may be liable for inspection and freight costs. Inspection costs will not exceed: Inverter/chargers, Batteries $250.00 ex GST Inverters, Chargers, Solar Panels, $188.00 ex GST Battery monitors, IP22/65/67 Battery chargers, MPPTs $125.00 ex GSTTerms(Required) I agree Submitted By(Required) Distributor Installer End User We can only process warranty claims from the business which we sold the equipment to. Please contact the company where the equipment was originally purchased from. Your DetailsCompany(Required)Name(Required) First Last Phone Number(Required)Email(Required) Return AddressReturn Address(Required) Send to my company Send to the end user I will collect from a Battery Works warehouse If the unit is repaired or replaced, where do you want it sent?Address to send replacement(Required) Street Address Address Line 2 City State Post Code End User detailsName First Last PhoneEmail Product informationProduct description(Required)Serial Number(Required)Example - HQ2301ABCD123Invoice numberInstallation date(Required) DD slash MM slash YYYY Failure date(Required) DD slash MM slash YYYY Is the firmware up to date?(Required) Yes No Unable to check due to product fault Firmware VersionGive a detailed description of the fault(Required)Upload an image if it helps to descibe the fault.Accepted file types: jpg, jpeg, png, gif.CAPTCHAYou will be contacted on where to send the faulty item after we process this form.
