Warranty – Battery Works Australia

Victron Warranty

Goods returned without a completed form will not be processed. A separate form is to be completed for each item that is being returned.

Goods that are returned for warranty assessment, that are deemed not warranty, may incur assessment and / or freight charges. If Battery Works has organised an advanced warranty unit for you, for this unit to be accepted for credit to your advanced warranty invoice, it must be returned un-opened and the packaging undamaged.

Goods that are returned and are deemed to be physically damaged, and / or liquid damaged, and / or tampered with, and / or incorrectly installed, will not be processed for a warranty claim, but will be assessed if it is economical to repair. You will be liable for an assessment fee, repair or replacement cost, including freight.

Please attached this completed form to the goods, when returning. Please keep a copy of this form, for your own records.

Your Details

Name(Required)

First Last

Company(Required)

Enter your company name

Phone(Required)

Email(Required)

Date(Required)

End User details

Name(Required)

First Last

Address to send replacement(Required)

Street Address Address Line 2 City State Post Code

Phone(Required)

Product information

Product description(Required)

Model number(Required)

Example - PMP482505010

Serial Number(Required)

Example - HQ2301abcd123

Invoice number(Required)

Installation date(Required)

Failure date(Required)

Bluetooth PIN

This is the Bluetooth PIN if not the default 000000

Select an option(Required)

Warranty Claim

Return for credit

Other

Is there water damage?(Required)

Yes

Is the firmware up to date?

Yes

Give a detailed descrption of the fault(Required)

Upload an image if it helps to descibe the fault.

Accepted file types: jpg, jpeg, png, gif.

CAPTCHA

Print a copy of the form to include with the returned item.

You will be contacted on where to send the faulty item after we process this form.

Battery Works QLD	Battery Works NSW	Battery Works WA
186 Kerry Road	U9, 49-63 Victoria Street	26 Mordaunt Circuit
Archerfield QLD 4108	Smithfield NSW 2164	Canning Vale WA 6155